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General information​

This Privacy Policy contains information regarding how we process, in whole or in part, automatically or not, the personal data of users who access our website. Its objective is to clarify interested parties about the types of data that are collected, the reasons for collection and how the user can update, manage or delete this information.

This Privacy Policy was prepared in accordance with Federal Law no. 12,965 of April 23, 2014 (Marco Civil da Internet), with Federal Law no. 13,709, of August 14, 2018 (Personal Data Protection Law) and with EU Regulation no. 2016/679 of April 27, 2016 (European General Personal Data Protection Regulation – RGDP).

This Privacy Policy may be updated as a result of any regulatory update, which is why the user is invited to periodically consult this section.

User rights


Riole is committed to complying with the standards set out in the GDPR, respecting the following principles:

The user's personal data will be processed lawfully, fairly and transparently. They will be collected in an adequate, pertinent and limited way to the needs of the purpose for which they are processed (data minimization);

The user's personal data will be accurate and updated whenever necessary, so that inaccurate data is erased or rectified when possible (accuracy);

The user's personal data will be kept in a way that allows the identification of data subjects only for the period necessary for the purposes for which they are processed (retention limitation);

The user's personal data will be treated securely, protected from unauthorized or unlawful processing and against accidental loss, destruction or damage, adopting appropriate technical or organizational measures (integrity and confidentiality).


The website user has the following rights, granted by the Personal Data Protection Law and the GDPR:

Right of confirmation and access: is the user's right to obtain from the website confirmation that personal data concerning him or her are being processed or not and, if this is the case, the right to access his or her personal data;

Right to rectification: is the user's right to obtain from the website, without undue delay, the rectification of inaccurate personal data concerning him/her;

Right to erasure of data (right to be forgotten): is the user's right to have their data deleted from the website;

Right to limit data processing: is the user's right to limit the processing of their personal data, which can be obtained when they contest the accuracy of the data, when the processing is unlawful, when the website no longer needs the data for the purposes proposals and when you have objected to the processing of data and in case of processing of unnecessary data;


Right to object: is the user's right to, at any time, object, for reasons related to their particular situation, to the processing of personal data concerning them, and may also oppose the use of their personal data for profiling marketing (profiling);

Right to data portability: is the user's right to receive the personal data that concerns him or her and that he or she has provided to the website, in a structured, commonly used and machine-readable format, and the right to transmit this data to another website;

Right not to be subjected to automated decisions: is the user's right not to be subject to any decision made exclusively based on automated processing, including profiling, which produces effects in their legal sphere or which significantly affects them in a similar way.

The user may exercise their rights through written communication sent to the website, specifying:


Full name or company name, CPF (Individual Taxpayer Registry, Brazilian Federal Revenue Service) number or CNPJ (National Legal Entity Registry, Brazilian Federal Revenue Service) number and email address of the user and, if applicable , from your representative;

Right you wish to exercise on the website;

Any document that can demonstrate or justify the exercise of your right.

The request must be sent to email:

By using the website's services, the user is consenting to this Privacy Policy.

The user has the right to withdraw their consent at any time, without compromising the lawfulness of the processing of their personal data before withdrawal. Consent may be withdrawn via email:

The processing of personal data without the user's consent will only be carried out due to legitimate interest or in the circumstances provided for by law.


Information collected


The email address registered by the user who chooses to register in our Newsletter will be collected and stored until the user requests unsubscription.


Sensitive data

No sensitive data will be collected from users, understanding those defined in arts. 9 and 10 of the GDPR and in arts. 11 et seq. of the Personal Data Protection Law.


Purposes of processing personal data

The user's personal data collected by the website is intended to facilitate, speed up and fulfill commitments established with the user and to fulfill requests made by filling out forms.

Personal data may also be used for commercial purposes, to personalize the content offered to the user, as well as to provide support to the website to improve the quality and functioning of its services.

The processing of personal data for purposes not provided for in this Privacy Policy will only occur upon prior communication to the user, and, in any case, the rights and obligations set forth herein will remain applicable.

Personal data retention period

The user's personal data will be kept for a maximum period of: 1 year, unless the user requests its deletion before the end of this period.

The user's personal data will be kept for a maximum period of: 1 year, unless the user requests its deletion before the end of this period.

Users' personal data may only be kept after the end of their processing in the following cases:

Compliance with legal or regulatory obligations by the controller;

Study by a research organization, guaranteeing, whenever possible, the anonymization of personal data.

Security in the processing of user personal data

The website undertakes to apply technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, alteration, communication or dissemination of such data.

The website uses an SSL (Secure Socket Layer) certificate that guarantees that personal data is transmitted in a secure and confidential manner, so that data transmission between the server and the user, and in feedback, occurs in a fully encrypted or encrypted manner.

However, the website disclaims responsibility for the exclusive fault of third parties, as in the case of a hacker or cracker attack, or the exclusive fault of the user, as in the case in which he himself transfers his data to a third party. The website also undertakes to inform the user within an appropriate period of time in the event of any type of breach of the security of their personal data that could cause a high risk to their personal rights and freedoms.

Our website is committed to treating the user's personal data with confidentiality, within legal limits.

Navigation data (cookies)

The information collected through cookies is used to improve and personalize the user experience, and some cookies can, for example, be used to remember the user's preferences and choices, as well as to offer personalized content.

The website has social media plug-ins, which allow you to access them from the website. Therefore, when doing so, the cookies used by them may be stored in the user's browser.

Each social network has its own privacy and personal data protection policy, and the individuals or legal entities that maintain them are responsible for the data collected and the privacy practices adopted.

The user may oppose the registration of cookies on the website by simply deactivating this option on their browser or device. Deactivation, however, may affect the availability of some tools and functionalities on the website, compromising its correct and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, compromising their experience.



This version of this Privacy Policy was last updated on 07/02/2020.

The editor reserves the right to modify, at any time and without any prior notice, the website to these rules, especially to adapt them to developments on the website or by making new functionalities available, either by deleting or modification of those that already exist.

Therefore, the user is invited to periodically consult this page to check for updates.

By using the service after new modifications, the user demonstrates their agreement with the new standards.​

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